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DINING:
How do I make a
reservation?
From the homepage of this site, select the
date range during which you wish to dine and
the city you wish to dine in then click on
the search button. A list of our partner
restaurants that match your search criteria
will be presented for you to browse. Select
a restaurant from the results list by
clicking the restaurant name, then scroll to
bottom of the restaurant detail page and
view Availability for your desired date and
time. After selecting your date and time,
click the "Add to Cart" button to proceed to
check-out. Fill out the required form fields
during the check out process. There is no
charge for restaurant reservations. You will
be given a chance to confirm your
information and then complete the
reservation. Upon completion, you will
receive a confirmation of your reservation
via e-mail.
What is your
cancellation policy?
Reservations are cancelable, though some
restrictions may apply. Please see specific
offers.
How do I view,
change, or cancel a reservation?
To view your reservation, please refer to
the e-mail message you received upon
completion of your reservation. To change
the date of your reservation, cancel the
current reservation and set up a new
reservation for the desired date. To cancel
a reservation or to change the time of a
reservation for a given date, please contact
your iSeatz.com Customer Service Team at
877.732.1040 or via e-mail at
customerservice@iseatz.com.
What is your
no-show policy?
We encourage you to let us know if you will
not be able to make your reservation time.
As part of our customer service promise the
iSeatz.com Customer Service Team will handle
any issues regarding individual
establishments’, No-Show Policies.
What constitutes
a no-show?
A "no-show" can be considered either:
1) A client who requests a reservation and
does not arrive at the restaurant without
making a proper cancellation notice.
2) A client who cancels a reservation on the
same day of said reservation.
Individual restaurants apply their own
"no-show" policy.
What about
cancellation fees for no-show reservations?
In the instance of a no-show resulting in a
cancellation fee, your iSeatz.com Customer
Service Team will handle any fees or
disputes. You will not be charged a
cancellation fee.
How do I make a
reservation for others?
When completing your reservation please
provide your first and last name and contact
information in the check out form. In the
text field marked "Name on
Reservation/Purchase," fill in the name of
the person for whom you are making the
reservation.
What happens if I
arrive and my reserved table is not ready?
During restaurant "rush hour," it is
possible that your table may not be ready at
your reservation time. In this case, we ask
for your patience and assure you that the
reservation will be honored as soon as the
table is available. If you arrive to find
your reservation is incorrect or missing,
please call the iSeatz.com Customer Service
Team at 877.732.1040 so that we may remedy
the situation.
Why did your site
say no tables were available, but when I
called the restaurant, I got one?
Each restaurant exclusively guarantees one
table per day to cardholders booking their
reservations through this program (name the
program, iseatz vip or whatever it’s
called). Once that table has been reserved
for a given day, there will be no further
availability for that day through our
system. While there is no availability on
the website, the restaurant may have
availability outside this program and be
able to assist you directly.
What if I want to
make a reservation for a party larger than
four?
For parties larger than four, please contact
the iSeatz.com Customer Service Team at
877.732.1040 or contact the restaurant of
your choice directly. Note that if you
contact the restaurant directly you will not
be able to take advantage of the MasterCard
Access program.
How do I add a
note or special request to my reservation?
During the checkout process after you have
entered your contact details, there is a
text box where you may insert special
requests/instructions that will be delivered
to the restaurant.
What is the dress
code?
If a jacket and/or tie is required, it will
be noted in the restaurant description.
However, dress codes vary from restaurant to
restaurant; for specific dress code options
we suggest contacting the restaurant
directly.
How do I get
directions to a restaurant?
After completing the reservation, the
address for the restaurant will be listed in
the confirmation notification sent to you
via e-mail.
I am a
restaurateur, how can I learn more about
your program?
Any questions or inquiries can be sent to
customerservice@iseatz.com with Restaurant Inquiry
in the Subject Line.
PERFORMING ARTS:
Are the tickets I
am purchasing refundable?
No. All ticket purchases are final and
non-refundable.
Where will my
seats be located?
All seats are best available seating in the
Orchestra or Front Mezzanine.
Does the ticket
price include sales tax?
Yes, sales tax is included in the ticket
price.
Will I receive my
tickets in the mail?
No. You will not receive your tickets in the
mail. After completing your purchase online,
you will receive an e-mail with your theater
vouchers. Treat these vouchers like cash;
you must bring them with you to the
appropriate box office along with a photo ID
that matches the name on the voucher. The
box office location will be listed on your
voucher. Both your voucher and your photo ID
are required to redeem your tickets.
How do I purchase
tickets for others?
When completing your purchase please provide
your first and last name and contact
information in the check out form. In the
text field marked "Name on
Reservation/Purchase" fill in the name of
the person for whom you are purchasing the
tickets. Please note that the photo ID
presented must match the "Name on
Reservation/Purchase" when redeeming the
tickets.
SPAS & WELLNESS:
What if I want to
book a service that is not listed?
We have worked with each facility to
identify the most popular and exciting
services and treatments offered, however,
many of our partner spas may offer
additional services outside of this program.
If you are interested in booking a service
that is not listed on this site, please
contact the spa directly.
What if my
desired time and date is not available?
If your desired time and date is not
available it may be because of several
reasons:
1) Your desired service is not available on
that date or at that time
2) Another customer may have booked your
desired service for the day you chose. While
the treatment is not available via this
site, you may wish to contact the spa
directly to check availability for that date
and time.
What if I want to
book multiple treatments on the same day?
Our spa partners currently offer one
treatment per person per day through this
program. To book additional treatments
contact the spa directly.
How do I make a
reservation for others?
When completing your reservation please
provide your first and last name and contact
information in the check out form. In the
text field marked "Name on
Reservation/Purchase" fill in the name of
the person for whom you are making the
reservation.
What is your
cancellation policy?
Reservations are cancelable, though some
restrictions may apply. Please see specific
offers.
What is your
no-show policy?
We encourage you to let us know if you will
not be able to make your reservation time.
As part of our customer service promise the
iSeatz.com Customer Service Team will handle
any issues regarding individual
establishments No-Show Policies.
SHOPPING:
What is your
cancellation policy?
Reservations are cancelable, though some
restrictions may apply. Please see specific
offers.
What is your
no-show policy?
While we encourage you to let us know if you
will not be able to make your reservation
time, as part of our customer service
promise the iSeatz.com Customer Service Team
will handle any issues regarding individual
establishments No-Show Policies.
GENERAL:
Do I have to make
my reservation online?
Yes. All reservations must be made online
through this website. If you experience
difficulties while booking your reservation,
please contact the iSeatz.com Customer
Service Team at 877.732.1040 or via e-mail
at customerservice@iseatz.com.
Who can
participate in this program?
Participation in this program is exclusive
to World and World Elite MasterCard
Cardholders.
Is there a fee
associated with this service?
There are no fees associated with this
service. These services are offered as an
exclusive benefit to World and World Elite
MasterCard Cardholders. Reservations are
free but cardholders are responsible for all
purchases, treatments, or services. Tickets
for performing arts events are purchased
online via this website.
How do I contact
iSeatz.com?
Please contact your iSeatz.com Customer
Service Team at 877.732.1040 or via e-mail
at customerservice@iseatz.com.
What is your
privacy policy?
Privacy
Policy
Is my credit card
information secure?
Yes. Your personal information, including
your credit card information, is protected
using robust encryption technology. Your
credit card information is not shared with
our partners. Your credit card information
is used at the time of reservation or
purchase only and is not stored in our
database.
When is my card
charged for services and reservations? Who
charges my card?
Your card will be charged only for
performing arts tickets and will not be
charged for reservations. Your total
purchase price is displayed in your shopping
cart. When you choose to "check out" of your
shopping cart and purchase your tickets,
your card will be charged within 24 hours by
iSeatz.com/V.I. New Media.
What information
do you provide to the restaurants, spas,
etc. where I make reservations?
We provide the name, time, date, and special
requests that you communicate to us. We do
not share your credit card information or
your contact information.
What is iSeatz
and how is iSeatz related to MasterCard?
iSeatz develops relationships with top-tier
restaurants, spas, performing arts
organizations, retail boutiques, and others
to give you access to these in-demand
establishments, even on short notice. In
addition to its sales and relationship
building activities, iSeatz also develops
and hosts the technology and applications
that allow consumers to search and reserve
these opportunities.
MasterCard has partnered with iSeatz to
provide select MasterCard cardholders access
to last-minute reservations at exciting
establishments all over the U.S.. iSeatz
develops and manages merchant relationships
and operates the online reservation site of
the Access program.
How do I search
for reservations using this system?
From the homepage of this site, choose the
service category in which you are interested
then select the date range you need and the
city where you want your reservations then
click on the search button. To search for a
different service or to search within a
different date range or city, go back to the
homepage by clicking the "Home" link.
Why are searches
limited to 30 days?
Searches are limited to a 30 day range to
ensure that all available times at
participating establishments are presented
quickly and efficiently. While the search
time window is limited to 30 days, for
example September 1 to September 30, you are
not limited to searching 30 days from the
current date. To search for dates over 30
days out, select your desired From date then
select a To date up to 30 days beyond the
chosen From date.
If I have a
problem with my reservation who do I
contact?
On the rare occasion when a problem with
your reservation should arise please contact
the iSeatz.com Customer Service Team
immediately at 877.732.1040 or via e-mail at
customerservice@iseatz.com.
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